Shipping policy

How long does it take to process an order?

Please allow 3-5 business days for your order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible.

Personalized or custom orders may take 5-7 business days to create and process because they are made-to-order.

During peak holiday season, please understand order fulfillment may take longer.

What about shipping?

We currently ship only within the US. Please allow 3-8 business days for delivery.

Returns, Refunds, and Exchanges

Please see our Returns, Refunds and Exchange policy here: https://thenovelhome.com/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have further questions about your order or shipping, please email us at support@thenovelhome.com